Terms and Conditions
All orders are FINAL once customer
has paid for the order and are subjected to needs & availability of
funds.
NO refund request is entertained once customer paid. Customer must
check our payment to you and revert within 24 hours for any
mistake.
NO corrections will be entertained there after.
Customers whose order has been confirmed by
us via email but do NOT update us of payment status within 24 hours,
are considered defaulters unless valid reason provided. Defaulters who default 3 times
in a row without any valid reason will be banned from our service.
We take a very serious view on cheating.
Any cheat attempt or bad mannered
will strictly not be tolerated. Users who does it regardless if it is
unintentionally and not able to clarify
it clearly to fully convince us will be banned from our service.
In the event that e-currency processor closes
down or remains inaccessible for a long period, BEFORE
we complete your buy / sell / swap order, we are NOT liable &
will not make any payment to you unless it returns.
You must send us the funds
FIRST. Rates, stock and fees may be subjected to change at anytime without
notice.
Customers are advised
to check back regularly
to reconfirm if we changed our rates on our 'Exchange Rates'
page.
The foreign currency rate applicable will
be based on our prevailing exchange rate as of the date and time of
processing, NOT at the time we give instructions for customer to pay. All
rates quoted on our site are indicative only. To avoid fluctuation, customer
should pay as soon as possible.
Our normal 12 business hours daily
is from 12pm to 12am Singapore Time (Mondays-Fridays)
excluding Singapore & USA Public Holidays.
During non-business hours, orders are still being
processed, however please be patient as it may take longer than usual.
Any
latest updates will be posted in our forum support news thread at http://intelnova.net/forum/index.php?showtopic=4103
All
customers are advised to check the thread for any latest update to our
service prior to contacting us to check on status of their order.
By using any of our service, I
acknowledge that I have read & agree to all ENTELNOVA GLOBAL SERVICE's
Privacy Policy, Anti-Money Laundering Policy, understand and accept all
terms and conditions contain herein, specially I accept and understand
that ENTELNOVA GLOBAL SERVICE
is authorized to
finalize the contractual relationship with myself and/or the firm I
represent, lawfully and immediately, with no responsibility whatsoever, If
I violate any of the clauses of this privacy policy and/or regulations of
Monetary Authority of Singapore or any other applicable laws and regulations.
