|
Buy Order Information (Updated as at 18th June 2008)
|
For e-Currencies Swapping, Buying and Selling Rates & stock availability, please
proceed to our Exchange Rates
Page.
All Buy Orders take a shorter time when stock is available, fulfilled within 24 business hours based on priority & 1st come 1st served basis. If our stock
availability written in Exchange Rates
Page is insufficient, please email us the amount that you need & we
will confirm if we can fulfill your order within 24 business hours upon
receiving your payment.
Customer MUST update of payment status within 24 hours (except Visa Money Transfer &
Overseas Bank Wire) upon approval is given by us to make payment else the order
may be discarded.
Details to make payment to us will be given to you upon order is confirmed.
To place a BUY
or
order, please use Buy
e-Gold / PayPal Order Form.
To place a BUY ,
or
order, please use Buy
e-Bullion/LR/WMZ Order Form. To SWAP e-Currencies between ,
, , , ,
please use Swap
e-Currencies Order Form.
Important information:
All Buy Order customers MUST keep an ORIGINAL copy of the whole screenshot or scanned receipt of the payment
or bank statement which
will be requested by us if there is a problem. We are not responsible for
missing funds if you are unable to produce the receipt.
| Payment Method |
Amount (USD) |
Service Charge |
Additional Information & Instructions |
| Singapore Bank Deposit (POSB /
DBS / UOB /
OCBC / SCB /
CitiBank / HSBC / MayBank)
|
5 to 33000 |
FREE |
e-Currency's Buy rate (SGD) is used Customer covers the
LR / e-Gold receiving fee
|
| Singapore eNETS (Credit Card
& Debit
Card)
|
15 to 300 |
7% fee (Visa/MasterCard Transaction
Fee) |
e-Currency's Buy rate (SGD) is
used Customer covers the
LR / e-Gold receiving fee
All Debit Cards & Credit Cards issued by any Singapore Bank is
accepted & processed through eNETS
- enetspayments.com.sg.
Maximum Purchase Amount: 300 USD equivalent per customer every calendar
month
For transactions above 300 USD
within same month:
Phone Call will be made to verify the order.
Customer must also scan (clear image) both sides of NRIC
+ Passport / Driving License
If not possible, a scanned photo of NRIC (both sides) & 1 recent
bank statement OR Utility Bill are accepted.
|
| 300.01 to 3000 |
6% fee (Visa/MasterCard Transaction
Fee) |
| United States Bank Deposit (Bank
Of America / CitiBank
/ Washington
Mutual Bank) |
5 to 10000 |
1% service fee |
e-Currency's Buy rate (USD)
is used Customer covers the
LR / e-Gold receiving fee.
Payment Methods: Cash Deposit Counter or Direct
Deposit (available on special request) only.
Condition apply for Cash Deposit Counter: For customers
paying 1st-time by this method, scanned / faxed copy (JPEG or
GIF or
PDF file format) of Cash Deposit Receipt must be given
after paid.
|
| Malaysia Bank Deposit (MayBank /
CIMB Bank) |
5 to 17000 |
FREE |
e-Currency's Buy rate (RM) is used Customer covers the
LR / e-Gold receiving fee
|
Philippines Bank Deposit (Bank
of the Philippine Islands)
|
30 to 1400 |
140 PHP (Admin Fee) for every amount in multiple of 20,000 PHP
|
e-Currency's Buy rate (PHP) is used Customer covers the LR / e-Gold receiving fee
and Bank Cash Deposit or ATM Transfer Fee (if any).
Payment Methods: Cash Deposit Counter
or ATM Funds Transfer & Internet Banking.
|
| Thailand Bank Deposit (Krung
Thai Bank / UOB
/ Siam Commercial Bank)
|
30 to 8200 (KTB) |
100 THB (Admin Fee) for every amount in multiple of 47,000 THB
Extra 0.5% service fee (Minimum 50 THB)
if pay with Siam
Commercial Bank or UOB
|
e-Currency's Buy rate (THB)
is used Customer covers the
LR / e-Gold receiving fee.
UOB Branch Locations: Click
here
Krung
Thai Bank is recommended as we charge extra 0.5%
service fee for
deposits made at Siam Commercial Bank & UOB
Payment Methods: Cash Deposit Machine, Cash Deposit Counter,
ATM Funds Transfer & Internet Banking.
|
| 30 to 2730 (UOB) |
| 30 to 5460 (SCB) |
| India Bank Deposit Choice
A1:
Bank
Of Baroda, CitiBank,
Indian
Overseas Bank, Punjab National
Bank, State Bank of
India, ICICI
Bank [Exclude Delhi] Cash Deposit Counter
only Choice A2: AXIS
Bank, Bank
Of Baroda, CitiBank,
HDFC
Bank, ICICI
Bank, Indian
Overseas Bank, ING
Vysya Bank, Punjab National
Bank,
State Bank of
India Check Deposit only Choice B: AXIS
Bank, CitiBank,
HDFC
Bank, ICICI
Bank, Punjab National
Bank, State Bank of
India Internet
Banking Electronic Transfers only
|
Choice A: 50 to 1000 (Except
State Bank of India - 50 to 400, CitiBank - 100 to 1000)
|
170 INR
(applies only to ICICI
Bank Cash Deposit) - No additional fee for other payment methods
or Banks |
e-Currency's Buy rate (INR) is used Customer covers the
LR / e-Gold receiving fee
Choice A (Recommended): Only CASH DEPOSIT or CHECK
DEPOSIT in Indian Rupee (INR) currency is
accepted.
Conditions applies as follows:
A) For
ALL Orders, customer MUST give us a
typewritten or handwritten letter of purchase with the content that we
request. Sample letter for customer to copy the content will be given once
order is confirmed.
All customers are required to scan (JPEG or GIF file format) or fax the
Cash Deposit Receipt / Check + Letter to us after payment is made.
B) For CHECK DEPOSIT, we will only spend
e-currency to you after it
cleared and the
bank has credited the money to our bank account which takes 0-2 business
days.
|
Choice B: 50 to 200
|
e-Currency's Buy rate (INR) is used Customer covers the
LR / e-Gold receiving fee
Choice B: Only Electronic Transfers
made by Internet Banking within the same bank or different bank
in Indian Rupee (INR) currency is accepted.
If funds is transferred from a different bank, it can take 2 business
days for our bank account to get credited.
Conditions applies as follows: A) For
1st-time customer, you MUST give us a scanned/faxed copy of
your Passport or Pan ID.
B) For ALL Orders, customer MUST give us a typewritten
or handwritten letter of purchase with the content that we request. Sample
letter for customer to copy the content will be given once order is
confirmed.
All customers are required to scan (JPEG or
GIF file format) or fax the Letter of purchase to us after payment is made.
C) In the letter of software
purchase, all customers MUST be able to give us these details of the bank account
which you transferred the funds from:
1) Bank Account Type and
Number
2) Bank Account Name
3) City and the FULL address of the bank
branch which the account is opened/maintained. 4) Exact amount of
Indian Rupee transferred to us
|
| VISA
Money Transfer (Worldwide)
It takes 1-2 business days depending on the banks processing time |
5 to 33000 |
FREE |
Customer covers the LR / e-Gold receiving fee.
Click
Here to see how it works. Click
Here for Demo.
If your bank provides this service to let you to transfer funds globally to Singapore via the secure VISA card payment network,
you can pay with this method.
VISA will convert Foreign Currency to Singapore Dollars before being
credited to our VISA Card.
e-Currency's Buy rate (SGD) will be used to pay your e-currency
account upon payment received.
|
| CitiBank Global
Transfer
(Instant) |
5 to 10000 |
FREE |
e-Currency's Buy rate (SGD or USD) is used
Customer covers the LR / e-Gold receiving fee.
Customer is advised to check with the CitiBank
in your own country if they allow you to do instant Global Transfer
to the CitiBank in Singapore first.
Our bank account is dominated in SGD, please convert to SGD at your end
before transferring to us.
However if your bank's conversion rate to SGD is not favorable, we also
allow you to pay USD funds to our USD account.
For security reasons, we also need these scanned
or faxed documents in JPEG or GIF file format only before we accept
the order:
1) Hardcopy of your CitiBank Bank statement
(displaying your name, account number & address) for the account you
will use to transfer funds to us.
2) Softcopy of the Internet payment receipt
after paid us
After buy order form is submitted, please wait for our email
instructions to send the required scanned document plus screenshot in
GIF or JPEG file format to us
CitiBank statement is a one-time verification requirement, but
payment receipt is still required for future buy
order..
|
| MoneyGram
/ Western Union |
5 to 33000 |
Transport fee (2 USD) to agent |
e-Currency's Buy rate (SGD) is used Customer covers the
LR / e-Gold
receiving fee.You will be sending money to Singapore, our
agent can only payout Singapore Dollars. If you sent in different currency,
MoneyGram OR
Western Union will
convert it to SGD based on their latest exchange rate.
We will then convert SGD to USD based on our site's latest SGD buy rate for
the e-currency you are buying.
Instructions will be given to you after Buy Order form submitted.
Customer will need to give us these details for us collect payment:
1) Money Transfer Control/Reference Number
2) Exact Amount of SGD / Foreign Currency Sent
3) First Name
4) Last Name
5) City / State / Country
6) Test Question and Answer (if any)
If you need to visit agent to pay us, you need to bring along a photo
ID and please send us the money in SGD if it is possible
|
| Overseas Bank Wire (Telegraphic Transfer)
It takes 1-5 business days depending on the banks
|
5 to 33000 |
FREE
|
e-Currency's Buy rate (SGD or USD)
is used
Buy rate (USD or SGD) for the day we received your
funds will be used for the conversion. Our bank accounts are dominated in
SGD,
USD, EUR, GBP, CAD, CHF, AUD, NZD, HKD & JPY..
Customer covers the LR / e-Gold receiving fee.
You will be remitting money to Singapore through SWIFT
network .You can remit in either SGD / USD our SGD
or USD account, however if your
bank's conversion rate to SGD or USD is not favorable, we also allow you to remit
EUR, GBP, CAD, CHF, AUD, NZD, HKD or JPY to our
multi-currency bank account.
Upon receiving the foreign currency funds, we will convert it to SGD at our end
using our bank's latest rate. Our bank's conversion rate to SGD is
capped at a maximum of 1%
below xe.com conversion rate.
Customer is required to scan (JPEG or GIF file format) or fax the payment
receipt to us after payment is made.
We prefer to receive incoming wires in SGD or USD
|
|
Sell Order Information (Updated as at 24th July 2008)
|
For e-Currency Swapping, Buying and Selling Rates & stock availability, please
proceed to our Exchange Rates
Page.
Sell Orders will be paid by us within 24 hours (Monday-Sunday) depending on
withdrawal option + priority + 1st come 1st served basis..
To place a SELL e-Gold order, please proceed to our Sell
e-Gold Order Form. To place a SELL e-Bullion / Liberty
Reserve / WMZ order, please proceed to our Sell
e-Bullion/LR/WMZ
Order Form. Receiving Mode Options:
| Payment Method |
Amount (USD) |
Service Charge / Bonus |
Additional Information & Instructions |
| Cashome
FastCard (Visa Electron Debit Card - Philippines Customers only) |
20 to 985 |
2 USD transport fee + Each Remittance will cost 5 SGD and withdrawal limit of
50,000 PHP (approx 1500 SGD) equivalent daily |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD) is used
Exchange rate from SGD to PHP is set by Equitable PCI Bank.
Card currency is denominated in Philippines Peso.
It can be loaded up to 50,000 PHP value at anytime.
Each card lifetime is 9 years and cost 8 USD. It takes up to 30 days
from the time card is purchased for the card to be mailed to you &
activated for use. It takes up to next bank business day for funds to be
added to your card value after being remitted from Singapore. Kindly email us
if you have further questions or wish to use this option to receive money today!
|
| Singapore Bank Deposit (POSB /
DBS / UOB /
OCBC / SCB /
CitiBank / HSBC / MayBank / ABN AMRO) |
5 to 10000 (except e-Gold
5 to 2000)
|
FREE for ALL Banks. If our bank account funds is insufficient,
transport to bank to top-up will be made, transport fee is waived. |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD) is used
Default Payment method is by Internet Banking unless Cash Cheque
payment method selected.
Urgent Priority is available. Payment waiting time is same as stated in
Sell Order form
|
|
United States Bank Deposit (Bank of America
/ CitiBank)
|
30 to 1000
|
1% Admin
fee applies.
Each USA customer is limited to sell a maximum of 1000 USD per
week (subjected to sufficient bank funds availability stated in 'Exchange
Rates' page). |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (USD) is used
For deposit to Bank of America account,
your Zip Code (as appear in bank statement) MUST be provided in the
memo column of your Sell Order form.
Payment can only be made to either of these 2 banks.
|
|
Malaysia Bank Deposit (MayBank /
CIMB Bank)
|
5 to 10000 (except e-Gold
5 to 2000)
|
FREE for MayBank & CIMB Bank
only. Norminal InterBank 2 RM fee for every 5000 RM will
be levied for other Malaysia Banks |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (RM) is used
Payment will be made by Internet Banking within 24 business hours
|
India Bank Deposit (AXIS Bank,
CitiBank, HDFC Bank, ICICI
Bank, Punjab National Bank, State
Bank of India)
|
50 to 10000 (except e-Gold
50 to 2000)
|
FREE for above 150 USD equivalent for 1 of our 5 India Banks
4.50 USD service fee for between 50 - 150 USD equivalent for 1 of
our 5 India Banks
Nominal InterBank fee will be levied for other India Bank account,
depending on which bank & branch city. |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (INR) is usedAll payments will be credited by Internet Banking
within 24 business hours. If it is a large amount,
then we will pay customer by Cash Deposit Counter.
If it is not 1 of our 6 supported India Banks, the Interbank Funds
Transfer, may take up to next 2 business days from the time we made
the payment for the funds to be reflected in your bank account.
|
| Thailand Bank Deposit (Krung
Thai Bank / Siam Commercial Bank) |
20 to 10000 (except e-Gold
20 to 2000)
|
KTB & SCB Banks FREE for accounts maintained in Bangkok
only.KTB accounts in other cities:. 0.07% (minimum 7 THB)
bank fee
SCB accounts in other cities: 5 THB bank fee for multiple of 10,000 THB
|
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (THB) is usedAll payments will be made by Internet Banking
within 24 business hours provided THB funds are sufficient. Customer
must check THB stock prior to selling.
If it is other Thailand Banks, the Interbank Funds
Transfer, may take up to next 2 business days from the time we made
the payment for the funds to be reflected in your bank account.
|
|
Nominal InterBank 12 THB fee will be levied for other Thailand Banks.
|
| VISA
Money Transfer (Worldwide)
It takes 1-2 business days depending on the banks processing time |
20 to 10000 (except e-Gold
20 to 2000)
|
Visa Cards in Brunei, Malaysia & Philippines:
5 SGD fee (for transfers < 500 SGD) 1 SGD fee
(for transfers > 500 SGD)
Visa Cards in other countries:
8 SGD fee (for transfers < 500 SGD) 5 SGD fee
(for transfers > 500 SGD)
Limited to 3000 SGD per transfer & up to 10000 SGD per
day
Fees valid till 31st December 2008.
|
Customer must cover the LR / e-Gold receiving fee.
e-Currency's Sell Rate (SGD) is used
VISA will convert SGD (Singapore Dollars) to your VISA Card's currency before
crediting it. Conversion rate may or may not be known before hand.
You must provide your 16-digit VISA Card Number in Sell Order form.
We use MayBank
Singapore to transfer funds globally to any VISA card issued worldwide
(EXCEPT Belarus, Colombia, Congo, Cuba, Indonesia, Iran, Iraq, Ivory Coast, Liberia, Myanmar, Nigeria, North Korea, Sudan, Syria, USA, Venezuela, Zimbabwe)
via the secure VISA card payment network.
|
| CitiBank Global
Transfer
(Instant) |
80 to 2100
|
Bank fee of 10 SGD / 7.50 USD per day
|
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD or USD) is used
Our Bank's selling TT rate SGD to your national currency will be
used before sending over to your bank account unless you hold a SGD
currency account with the CitiBank in your country.
If you want Sell Rate USD to be used, you MUST
state so in the memo column of your Sell Order form, otherwise Sell Rate SGD
is used.
To receive USD to your USD Account, extra 1
business day is required for us to deposit check into our USD account
before transferring to your bank account.
We can only pay to CitiBank customers abroad in these 23 countries
with this
method: Australia, Bahrain, Belgium, Canada, Colombia, China, Egypt, Germany, Greece,
Guam, Hong Kong, India, Indonesia, Jersey, Mexico, Pakistan, Philippines, Poland,
Spain, Turkey, United Arab Emirates, UK & USA
|
| MoneyGram |
20 to 10000 (except e-Gold
20 to 2000)
|
MoneyGram Send fee +
3 USD transport fee
|
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD) is used
Our Singapore agent only collect SGD from us, hence exchange rate will be involved
to convert SGD to the foreign currency which customer can
receive.
MoneyGram is recommended, since their sending fee & exchange
rate is much better than Western Union.
If customer can receive more than 1 type of currency, we will choose
the currency which MoneyGram or Western Union offers better exchange rate to send
Click
Here for MoneyGram's indicative exchange rate. Click
Here for MoneyGram & Western Union sending fee and FAQs.
Western Union's do not offer online checking of exchange rate, it differs from country to country for
different currencies daily, hence we can only advise you an estimated rate, not
the exact amount you will get.
Customer needs to give us these details in the Sell
Order
Form for us to make payment::
1) First Name
2) Last Name
3) City/State/Country
You need to bring along a photo ID to collect the cash as your agent
needs to verify your particulars. Receiving amounts less than 500
SGD, you
do not need photo ID, only a test question and answer required.
If your country must have a test question and answer for you to receive
the money, you must let us know.
|
| Western Union |
20 to 10000 (except e-Gold
20 to 2000)
|
Western Union send fee +
2 USD transport fee
|
| Overseas Bank Wire (Telegraphic Transfer)
It takes 1-2 business days depending on the banks processing time
|
20 to 10000 (except e-Gold
20 to 2000)
|
Bank fee of 30 SGD / 22.50 USD for amounts up to
8000 SGD
(approximate 6000 USD)
Ask exchange@entelnova.com
for Bank fee if amount is more than 6000 USD
|
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD or USD) is used
Default remittance currency: SGD
If you want Sell Rate USD to be used, you MUST
state so in the memo column of your Sell Order form, otherwise Sell Rate SGD
is used.
We will remit in SGD (no agent bank fee) UNLESS specified by customer
to remit in foreign currency.
Customer can choose to receive in these major foreign currencies only:
USD, Euro, Canadian
Dollar, Australian Dollar, British Pound, New Zealand Dollar, Japanese Yen,
Hong Kong Dollar, Swizterland Francs, Denmark Kroner, India Rupees, Norway Kroner,
Phillippines Perso, Sweden Kronor & Thailand Baht
However if your bank do not accept incoming wires in SGD,
we will wire in your national currency. If your national currency is not 1
of the above major foreign currencies, then we will remit in Euros
for European countries and USD for all other overseas
countries.
When remitted in foreign currency, our bank's selling telegraphic transfer
rate is
used for conversion of SGD to destination currency. Customer must cover their own bank receiving fee and agent fee (if any). If
a memo for the beneficiary is required, customer must write it in the memo
column of Sell Order form. Compulsory information required:
1) Beneficiary Bank Account Name
2) Beneficiary Bank Account Number
3) Beneficiary City/State
4) Beneficiary Bank Name
5) Beneficiary Bank City/State/Country
6) Beneficiary Bank SWIFT Code
7) Routing Number (for US only) or IBAN (for European Countries only)
Optional information:
1) Agent Bank Name
2) Agent Bank City/State/Country
3) Agent Bank SWIFT Code
4) Agent Bank Routing Number (for US) or IBAN (for European Countries)
5) Preferred Foreign Currency
6) Memo for Beneficiary
|
| [MasterCard / Visa Card (USD or SGD)]
Note: Payoneer.com
is highly recommended
|
20 to 10000 (except e-Gold
20 to 2000)
|
FREE - we are NOT responsible for any fee charged
by your receiving medium processor.
If payment is rejected/refunded, we take 5% return fee, only
after refund is received by our bank, then we can pay you again with other
methods instructed by you.
|
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD or USD) is used
Customer must write Full Instructions with Step by Step guide in the 'Other
Instructions, Information, Questions, Suggestions or Comments' field
of Sell Order form so that we can visit your payment processor's website
such as Payoneer.com
(exclude PayPal - use our Swap e-Currencies Order form instead)
to load your Prepaid MasterCard/Visa Debit Card, pay for your goods, pay
your credit card bill or pay your web hosting bill, etc.
We can pay with these Cards
(issued in Singapore): 1) MasterCard Debit Card (USD) 2) MasterCard Debit
Card (SGD) 3) MasterCard Credit Card (SGD) 4) Visa Credit Card (SGD) 5) Visa
Debit Card (SGD)
If you want Sell Rate USD to be used, you MUST
state so in the memo column of your Sell Order form, otherwise Sell Rate SGD
is used. If you need
us to pay in other foreign currencies (non-SGD or USD),
you are allowed to specify the preferred type of Card for us to pay with,
if no preferred is given, we will pay you with our MasterCard Debit Card
(SGD), we will sell you at the mid-rate given at xe.com. We
have the right to refuse pay to payment medium processor if
we feel that our Card details can be compromised.
|
| Singapore Crossed or Cash Cheque |
20 to 10000 (except e-Gold
20 to 2000)
|
Postage fee (2 SGD) |
Customer must cover the LR / e-Gold receiving fee
e-Currency's Sell Rate (SGD or USD) is usedCustomer must write his/her full
address in the 'Other
Instructions, Information, Questions, Suggestions or Comments' field
of Sell Order form for us to mail the cheque or demand draft to
you.
|
| Demand Draft (Money Order) |
Postage fee (2 SGD) + Bank fee (5 SGD) |
|
Frequent Asked Questions (Updated as at 29th
August 2007, 7:10pm SGT)
|
Q1) What are e-Gold, e-Bullion (EB) & WMZ & LR?
New e-Gold users can sign up
here For full details of e-Gold, please visit
our forum thread @ http://intelnova.net/forum/index.php?showtopic=32
EB stands for e-Bullion (e-Currency) works similar to e-Gold, full details @ http://www.e-bullion.com/faqs.php WMZ
stands for WebMoney in USD currency, an online payment system established in
1997 - http://www.wmtransfer.com LR
stands for Liberty Reserve, mostly used for investment purposes,
Costa Rica company established in 2002 - http://libertyreserve.com
Q2) If I need 2000 WMZ,
how much SGD do I need to pay by Singapore Internet Banking for Normal Priority?
Assume Buy Rate is 1 USD = 1.600 SGD
2000 USD X 1.600 = 3200 SGD
Hence, you will need to pay 3200.00 SGD to purchase 2000
WMZ.
Q3) If I need 2000 e-Bullion (e-Currency),
how much SGD do I need to pay by Singapore Internet Banking for Normal Priority?
Assume Buy Rate is 1 USD = 1.630 SGD
2000 USD X 1.630 = 3260 SGD
Hence, you will need to pay 3260.00 SGD to purchase 2000
e-Bullion (e-Currency).
Q4) If I need to sell 2000 WMZ,
how much SGD will I receive to my Singapore DBS Bank account for Normal
Priority?
Assume Sell Rate is 1 USD = 1.450 SGD
2000 USD X 1.450 = 2900 SGD
Hence, you will receive 2900 SGD for sale of 2000
WebMoney(Z).
Q5) How do you calculate
the Sell/Buy rates?
Buy/Sell rate is adjusted 1 or
more times daily, calculated based on 2 main factors in the order of priority:
1) Gold valuation
2) Singapore & Worldwide Market Condition
Q6)
Where do you get so much stock to fulfill orders? We are a jack of
all trades, our gold come from many different sources, everyday we receive new
batches of Gold, generally most orders are fulfill within 12 hours. If we
receive a large order and stocks are unavailable, we may have to outsource from
our partner which will cost us more and can take up to 1 and 1/2 business day to
receive it.. Q7) How do I get started to Buy/Sell/Exchange
e-currencies? After
you have submitted your order form to us and we will clarify everything with you if needed, before we give you
instructions to make payment to us.
If you still have doubts, please
post on our forum
support folder or direct them to exchange@entelnova.com
Do note that we may not answer your questions directly if the answer
can be found on our site.
|
Terms And Conditions (Updated 23rd June 2008)
|
All orders are FINAL once customer has paid for the order and are subjected to needs & availability
of funds. NO refund request is entertained once customer paid.
Customer must check our payment to you and revert within
24 hours for any mistake. NO corrections will be entertained there after.
Customers whose order has
been confirmed by us via email but do NOT update us of payment status within
24 hours, are
considered defaulters. Defaulters who default 3 times in a row within
valid reason will be banned from our service. Bad mannered will not be
tolerated.
In the event that e-currency processor closes down or remains inaccessible
for a long period, BEFORE we complete your sell / exchange order, we are NOT liable
to make any payment to you unless it returns. For buy order, money will be
refunded excluding any bank/agent commission.
You must send us the funds FIRST. Rates, stock and fees may be subjected to
change at anytime without notice. Customers are advised to check back regularly if we changed our rates.
The foreign currency rate applicable will be based on our prevailing
exchange rate as of the date and time of processing, NOT at the time we give instructions for customer to
pay. All rates quoted here are indicative only.
Our normal business hours: 12pm - 12am Singapore Time (Mondays-Fridays)
excluding Singapore & USA Public Holidays.
During non-business hours, orders are still being processed, however please be patient
as it may take longer than usual.
Your privacy will be kept strictly confidential in all circumstances unless
in cases where you attempt to scam money from us.
Thank you.
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2005-2008
Entelnova
Global Service. All Rights Reserved.
Business Reg No. 53056595A Fax: +65-63488465 E-Mail: webmaster@entelnova.com
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